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Return & Refund Policy

Last Updated: July 17, 2026

At BonusCart Store, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below before requesting a return.

By placing an order through bonuscart.store, you agree to the terms outlined in this policy.

1. Return Period

You may request a return within 30 calendar days from the date your order is marked as delivered.

Requests submitted after this period may not be eligible for a return unless required by applicable law.

2. Return Eligibility

To qualify for a return, all of the following conditions must be met:

  • The item must be unused, unworn, and unwashed.
  • The product must be in its original condition.
  • All original tags, labels, hygiene liners (when applicable), and packaging must be included.
  • The item must not show signs of wear, stains, odors, pet hair, deodorant marks, makeup, or alterations.
  • A valid proof of purchase or order number must be provided.

Items that do not meet these conditions may not qualify for a refund.

3. How to Request a Return

To request a return, please contact our Customer Support team at:

Email: support@bonuscart.store

Please include:

  • Full name
  • Order number
  • Product(s) you wish to return
  • Reason for the return
  • Photos (if the item is damaged, defective, or incorrect)

Do not send any item back before receiving return authorization.

Unauthorized returns may be refused.

If your request is approved, we will provide the return instructions and the appropriate return address.

4. Return Shipping Costs

Unless the return is the result of our error, customers are responsible for all return shipping costs.

Original shipping charges are non-refundable unless:

  • The wrong item was received;
  • The item arrived damaged;
  • The item is defective;
  • Applicable law requires otherwise.

We strongly recommend using a shipping service that includes tracking.

BonusCart Store is not responsible for return packages lost or damaged during transit.

5. Damaged, Defective or Incorrect Items

Please inspect your order immediately after delivery.

If you receive:

  • A damaged item;
  • A defective item;
  • The wrong product;
  • An item with missing parts;

please contact us as soon as possible at:

support@bonuscart.store

To help us resolve your claim quickly, please include clear photographs showing:

  • The product;
  • The shipping label;
  • The packaging;
  • The issue itself.

After reviewing your request, we may, at our discretion:

  • Replace the item;
  • Issue a refund;
  • Send replacement parts (when applicable);
  • Offer another appropriate solution.

6. Items That Cannot Be Returned

For hygiene and safety reasons, the following items cannot be returned unless they arrive defective or incorrect:

  • Underwear
  • Shapewear
  • Bodysuits with removed hygiene protection
  • Swimwear with removed hygiene protection
  • Personalized or custom-made items
  • Gift cards
  • Digital products
  • Products marked as "Final Sale"

Items showing signs of use will not qualify for a refund.

7. Promotional Offers (Buy 1 Get 1 Free & Bundles)

Products purchased as part of promotional offers, including Buy 1 Get 1 Free, bundle discounts, or similar promotions, are considered part of one combined purchase.

If you wish to receive a full refund, all products included in the promotion must be returned.

If only part of the promotional order is returned:

  • The promotional discount may be removed.
  • The retained item(s) may be charged at their regular retail price.
  • The refund amount will be adjusted accordingly.

Free promotional items do not have individual cash value.

8. Exchanges

We do not currently offer direct product exchanges.

If you would like a different size, color, or style, you may:

  1. Return the eligible item.
  2. Place a new order through our website.

Inventory availability cannot be guaranteed while your return is being processed.

9. Refund Process

Once your return has been received and inspected, we will notify you by email regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow up to 7 business days for BonusCart Store to process your refund.

Depending on your financial institution, additional processing time may be required before the funds appear in your account.

Shipping charges, expedited shipping fees, customs duties, and return shipping costs are generally non-refundable unless required by law.

If you have not received your refund within 15 business days after approval, please contact:

support@bonuscart.store

10. Order Cancellations

Orders may be canceled within 12 hours of purchase.

After this period, orders may already be in processing or fulfillment and cancellation may no longer be possible.

If your order has already shipped, it cannot be canceled. You may request a return after delivery if the item meets the eligibility requirements of this policy.

Cancellation requests should be sent to:

support@bonuscart.store

11. Refused or Undeliverable Packages

If a package is returned because:

  • The shipping address provided was incorrect;
  • Delivery was refused;
  • The package was left unclaimed;
  • Delivery could not be completed due to customer-related reasons;

BonusCart Store reserves the right to deduct:

  • Original shipping costs;
  • Return shipping costs;
  • Carrier handling fees;

from any eligible refund.

12. Lost Packages

If your package appears to be lost during transit, please contact us.

We will work with the shipping carrier to investigate the shipment.

If the carrier confirms the package has been lost, we will provide an appropriate resolution, which may include:

  • A replacement shipment; or
  • A full refund.

13. Fraud Prevention

BonusCart Store reserves the right to deny returns or refunds in cases involving:

  • Return fraud;
  • False claims;
  • Excessive return activity;
  • Altered merchandise;
  • Abuse of promotional offers;
  • Unauthorized chargeback abuse.

Nothing in this policy limits any rights provided under applicable consumer protection laws.

14. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

BonusCart Store

Website: https://bonuscart.store

Email: support@bonuscart.store